![]() Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC. ![]() HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Go to services again - Start the print spooler. Now again open 'Run' - Type 'spool' and ok - Go to PRINTERS folder - delete everything in that folder. Type 'services.msc' to get Services - Go to 'Print spooler' - Right-click and 'Stop' the service. The installation method is similar to what you will have used in the past. Press 'Windows key' + 'r' to get the 'Run' window. Note: This tool applies to Microsoft Windows PC's only. The software is still available for this printer and Windows 11. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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